1. Information We Collect

We collect information when you:

• Book appointments
• Purchase gift certificates
• Sign up for newsletters or offers
• Contact us through our website or phone

Information may include your name, contact details, appointment preferences, and payment information. We may also collect anonymous data such as your browser type and pages visited for analytics purposes.

2. How We Use Your Information

Your data is used to:

• Schedule and confirm appointments
• Personalize your spa experience
• Send reminders and updates
• Process payments securely
• Respond to your inquiries
• Improve our website and services

3. Sharing Your Information

We do not sell or rent your personal information. We only share it with trusted service providers (e.g., payment processors, scheduling software) who help us operate our business securely and efficiently.

4. Marketing Communications

With your consent, we may send you emails or texts about spa promotions or wellness tips. You can opt out anytime by clicking “Unsubscribe” or replying “STOP.”

5. SMS Messaging Terms

By providing your mobile phone number through our website forms, scheduling tools, chat features, or other communication channels, you expressly consent to receive text messages from Sutera Spa. This consent is obtained at the point of data collection through a clear and conspicuous opt-in disclosure as required by the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations.

These messages may include:

• Appointment reminders
• Service updates
• Order confirmations
• Customer service responses
• Promotional or marketing messages (if applicable)

Message Frequency

Message frequency may vary depending on your interaction with us.

Message & Data Rates

Message and data rates may apply according to your mobile carrier plan.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying:
STOP – to unsubscribe
CANCEL or UNSUBSCRIBE – also accepted to unsubscribe
HELP – for assistance
Opt-out requests will be processed within 10 business days.

You may also contact us at info@suteraspa.com for support.

Consent Not Required for Purchase

Your consent to receive text messages is not a condition of purchasing any goods or services.

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

6. Cookies and Tracking

We use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but doing so may affect website functionality.

7. Data Security

We implement reasonable safeguards to protect your data, but no system is completely secure. We encourage you to protect your passwords and use secure networks when accessing our services.

8. Your Rights

You may request to access, correct, or delete your personal information. Contact us to make a request.

9. Children’s Privacy

Our services are intended for users 18 and older. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with the new effective date.

11. Contact Us

If you have questions or concerns, please contact us:

Sutera Spa
info@suteraspa.com
972-899-5300
2620 Long Prairie Rd #200, Flower Mound, TX 75022
https://www.suteraspa.com